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FAQ

From the comfort of your home or office, you can easily search and shop for rugs by any combination of style, theme, color, size, shape, material, brand or price. And we’ll deliver them to you absolutely free to any address all over the world. Currently we offer over 180,000 selections and we add new inventory almost daily. You’ll also get our 100% Price-Match Guarantee and 30-Day, In-Home Trial. You can’t make a mistake when you buy from Longfeng Carpet.

What forms of payment do you accept?

We use Paypal. We accept the following major credit cards for payment: VISA, MasterCard, American Express and Discover.

How do I check the status of my order?

To check the status of your order, please contact our Customer Service Department. info@ihauhoo.com

What should I do if there is a problem with my order?

If there is a problem or damage to your item as a result of negligence on the part of the shipping company, you should immediately contact our Customer Service Department.

What is your return policy?

We offer a 30-Day, In-Home Trial on every rug we sell, except for customized rugs, products sold through our Clearance Outlet and rug pads that have been opened. If you are unhappy with your purchase for any reason, you may return it - no questions asked. You are responsible for payment of the return shipping charges. Please note: merchandise returned damaged, without a return authorization number (RA#) or more than 30 days after the RA# was issued may be refused or incur a 20% service fee.

Do you ship internationally?

Currently we can ship to any address all over the world. We can also ship to PO Boxes or APO Boxes.

How long will delivery take?

All items will be shipped within 24 business hours upon receive payment (except the holiday).
Delivery Time is approx. 10 – 21 business days.
 
CountryDelivery ServiceDelivery TimeTracking Inform
AU/US/UKEconomy Shipping10-25 business daysYES
E-packet from China(Standard Shipping)10-15 business daysYES
CanadaEconomy Shipping10-15 business daysYES
Brazil / South AmericaEconomy Shipping3-4 weeks due to strict Custom InspectionYES
France / Spain / Germany/ Eastern EuropeEconomy Shipping15-25 weeks due to strict Custom InspectionYES

Most items deliver in two to three weeks. In some cases all of the items in your order may not ship together or in the same package. Rug pads and accessories will normally be sent in separate packaging. Shipment of braided rugs may take a little longer, typically being delivered within three to four weeks of the order date. It’s hard to accurately predict the delivery time of custom rugs. Some can be produced within a few weeks of the order, but a large, hand-knotted rug may take over six months to weave. Our Customer Service Department will try to keep you informed of the projected ship date as your custom rug is created.

How secure is shopping in the Online Shop? Is my data protected?

We carefully follow all online industry standards for customer security and privacy. Please check to read our complete Privacy Policy.

How do I track my order?

Most orders are shipped via E-packet . If possible we will provide you with a tracking number so that you may monitor the location and progress of your order.

you can also check your tracking number with  https://www.17track.net/en

If you have any questions related to the tracking of your order, please call our Customer Service.

How do credit card pending charges and authorizations work?

Pending Charges - if you use a credit card for an order that was attempted but not completed, an order that was cancelled or an order that is still processing, and a charge from Rugs Direct appears on you statement, it is because your financial institution placed a temporary authorization on your account to ensure funds will be available if the order goes through. Credit Card Authorizations - each time an order is placed an authorization hold will occur on your credit or debit card to confirm the card is valid. The hold should be released within 3-5 business days. For cancelled orders, authorizations may still take 3-5 business days to be released. The length of the hold is determined by your bank or other financial institution that issued your card. You will not be charged for cancelled ordered.

When will my return credit appear on my account?

As soon as we receive your returned merchandise and have inspected it to be certain it is not soiled or damaged, we will credit your account. It may take several days for the bank that has issued your card to process the credit before it appears on your statement.

Do I have to pay sales tax?

There is no sales tax collected on any orders. These include shipping, customs duties, applicable taxes and brokerage fees. You will not be required to pay any additional taxes or fees upon delivery.

Do I receive an invoice for my order?

If you need the invoice for your order, please contact us with info@ihuahoo.com, we will prepare the invoice for you.